At Moon Camp, we place great importance on customer satisfaction and the shopping experience, and our shipping policy is structured accordingly. We strive to provide the best service to ensure your orders reach you quickly and safely. Here are the details of our shipping policy:
Same Day Shipping
Orders placed before 3 PM will be shipped the same day. Orders placed after 3 PM will be shipped the next day.
NOTE: During campaign periods, our orders are shipped within a maximum of 3 business days. Delays may occur in return/exchange processes. Thank you in advance for your understanding. ☺️
Same Day Delivery
If you want to receive your Moon Camp product as quickly as possible and you are in Düzce province, you can choose the "Same Day Delivery" option by placing your order before 11:00 AM . In this case, your order will arrive on the same day. Simply inform us of your request after placing your order.
Shipping Time
Once your order is shipped, it will be delivered to you within a maximum of 4 business days, depending on the city where the shipment is to be delivered.
Delivery Terms
Your order will be delivered to you via a unique code sent to your mobile phone. You can use this code to receive your delivery.
International Orders
We are happy to serve customers who wish to order from outside Turkey. With DHL Express, we deliver your order to you as quickly as possible thanks to our special advantageous shipping rates and easy payment method. To place your orders and learn more, please contact us. From our WhatsApp Helpline You can contact us.
Exchange/Return Procedure
If you are not satisfied with your order and wish to exchange or return it, you can do so via Sürat Kargo. For more detailed information on this matter, please see [link to courier service]. Please read this.
Your satisfaction is our top priority. If you have any questions or need assistance, please contact us. Please feel free to contact us . Thank you and happy shopping!