We hope you enjoyed your purchase from MOON CAMP.🌿
CANCELLATION AND REFUND CONDITIONS
These Cancellation and Refund Terms and Conditions have been prepared to regulate the rights of consumers and the cancellation and refund processes in purchases made through MOON CAMP (“Seller”).
The seller operates in accordance with all applicable legislation, primarily the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts .
1. General Provisions
1.1. By placing orders through the MOON CAMP website, customers are deemed to have accepted the pre-information form and the distance sales contract.
1.2. Purchased products will be delivered to the customer within a reasonable time from the order date, provided that this period does not exceed the legal limit of 30 (THIRTY) days .
1.3. Products must be delivered complete, undamaged, and in accordance with the specifications stated in the order.
1.4. If the product is out of stock or unavailable after the order is completed, the customer will be informed as soon as possible and the payment will be refunded within a maximum of 14 (fourteen) days .
2. Right of Withdrawal
2.1. The consumer has the right to withdraw from the purchase within 14 (fourteen) days from the date of delivery of the product without giving any reason and without paying any penalty.
- The withdrawal period begins on the day the contract is concluded for contracts relating to the provision of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods.
(3) In determining the withdrawal period;
a) In the case of goods that are the subject of a single order but delivered separately, on the day the consumer or a third party designated by the consumer receives the last item,
b) In the case of goods consisting of multiple parts, on the day the consumer or a third party designated by the consumer receives the last part,
c) In contracts where the goods are delivered regularly over a specified period, the day the consumer or a third party designated by the consumer receives the first item of goods.
is taken as the basis.
(4) Delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.
(5) In contracts where the delivery of goods and the provision of services are carried out together, the provisions regarding the right of withdrawal for the delivery of goods shall apply.
2.2. To exercise the right of withdrawal, the consumer must notify the Seller in writing through one of the following communication channels within the withdrawal period:
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Email: info@mooncamp.co
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Phone: 0 (541) 740 48 81
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Address: Aziziye Mahallesi 932. Sokak No: 24/A, Merkez/Düzce
2.3. In order for the right of withdrawal to be valid:
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The product must be unused.
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It must be shipped in its original packaging and with all accessories.
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Invoice or order information must be included in the return package.
3. Return Shipping Fee
3.1. In the case of returns made under the right of withdrawal, if the consumer sends the item using the contracted shipping company specified by the Seller , the return shipping cost will be borne by the Seller.
3.2. If the consumer uses a different shipping company than the contracted shipping company, the return shipping cost will be borne by the consumer.
Contracted shipping company: Sürat Kargo
4. Situations Where the Right of Withdrawal Cannot Be Exercised
According to the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for the following products:
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Products that are custom-made or specially prepared according to the consumer's request.
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Products that cannot be returned due to hygiene reasons (underwear, cosmetics, etc.),
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Digital content, e-books, software products,
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Services that begin to be performed with the consumer's consent.
5. Return and Refund Process
5.1. After the returned product reaches the Seller, the necessary checks will be carried out. Once the return is approved, it will take 1-2 days for Moon Camp online shop to refund your payment service provider (e.g., credit card company). The time it takes for the refund to be reflected to you may vary depending on your payment service provider.
5.2. The product price will be refunded to the consumer via the payment method used, within a maximum of 14 (fourteen) days from the date the cancellation notice reaches the Seller.
5.3. For refunds made via credit card, it may take several days for the refund to appear on your card, depending on the processes of the bank or payment provider. For detailed information, and especially if you do not receive a refund within 21 business days, You can contact our online shop customer service team by calling 0 (541) 740 48 81 or by sending an email to info@mooncamp.co to provide details of your order and/or any issues.
5.4. If the consumer causes the product to lose value as a result of use, the Seller has the right to deduct a percentage of the loss in value.
5.5. In promotional and discounted sales, if the promotional terms and conditions cease to apply after a return, the discount amount may be deducted from the refund.
6. Order Cancellation
6.1. Orders can be cancelled before the product is shipped.
6.2. Cancellation requests made after the product has been shipped will be evaluated under the right of withdrawal.
7. Force Majeure
Delivery delays may occur due to force majeure events such as earthquakes, floods, fires, pandemics, wars, strikes, and internet outages. In such cases, the customer will be informed and offered one of the following options:
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Order cancellation and refund,
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Waiting for delivery while accepting the delay,
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Replacement with an alternative product (if possible).
8. Competent Authority
In case of disputes arising from this agreement, the Consumer Arbitration Boards and Consumer Courts in the consumer's place of residence shall have jurisdiction.
9. Contact Information
Brand: MOON CAMP
Email: info@mooncamp.co
Phone: 0 (541) 740 48 81
Address: Aziziye Mahallesi 932. Sokak No: 24/A, Merkez/Düzce
10. PRODUCT EXCHANGE
If you wish to exchange or return our products, we will be happy to assist you as quickly as possible. You can follow the steps below. Thank you in advance for your cooperation:
- Because we prioritize an environmentally friendly approach, we will send your order invoice as an e-invoice via email. You do not need to send the invoice with the product for exchanges or returns.
- To be eligible for an exchange or return, the product must be unused and its protective elements such as the label, original box, packaging, and tape must be intact, provided it was prepared according to the BUYER's request or clearly personal needs and is not suitable for return . For items such as underwear and socks, exchanges or returns are not possible due to hygiene reasons. It is not being done.
- Products that have been used, washed, or damaged, either in their packaging or themselves, will not be accepted.
- You can exchange or return products within 14 days via the "User Menu" or contact form on our website.
- When handing your package over to the shipping company, don't forget to ask for the Return Tracking Code or take a photo of it.
- For exchanges/returns of bushcraft knives, you must request a shipping code from us.
- After you ship your package, please let us know what action you would like to take.
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Your order exchange/return will be approved within 3-5 business days after it reaches our warehouse. Refunds may be delayed depending on bank processes during the return process . The refund will be processed into your bank account within a maximum of 10 business days.
We have a 30-day return policy, so you have 30 days to request a return after receiving your product.
To be eligible for a return, the item must be in the same condition as when you received it – unworn or used, with tags and in its original packaging. You must also have your receipt or proof of purchase.
To initiate a return, you can contact us at info@mooncamp.co . Please note that returns should be sent to the following address: [Aziziye mahallesi 932.sok No:24/A MERKEZ/DÜZCE]
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.
For all your questions regarding returns You can always contact us at info@mooncamp.co .
Damages and problems
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item. This will allow us to assess and resolve the issue.
Exceptions/non-returnable products
Certain product types, such as perishable goods (e.g., food, flowers or plants), specialty products (e.g., custom orders or personalized products), and personal care products (e.g., beauty products), are non-returnable. We also do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific product, please contact us.
Unfortunately, we cannot accept returns on discounted items and gift cards.Changes
The quickest way to get the product you want is to return your current item and, once the return is accepted, make a separate purchase of the new product.
The 14-day withdrawal period in the European Union.
Despite the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As mentioned above, your product must be in the same condition as when it arrived, i.e., unworn or unused, with tags and in its original packaging. You must also have the receipt or proof of purchase.
NOTE: During promotional periods, orders are shipped within a maximum of 3 business days. Delays may occur in return/exchange processes. Thank you in advance for your understanding.
Thank you for your cooperation,
Moon Camp family